Helping Companies, helping their Customer.. better
Customer Relationship Management
Field Service Management
Customer Service Management
Sales and Order Management
Customer Experience Augmentation
At NowNation we thrive in solving complex challenges related to your customer. CRM, CSM, FSM and S&O is all about providing the right infrastructure for organizations to build a strong and sustainable relationship with their customers. The more customers, the more challenging this gets. With the right tools this becomes seamless.
Why NowNation
Agile
Complex challenges require creative solutions and flexibility. With agile we continuously improve your flow.
Tailored
Each digital transformation has unique challenges and therefore requires a tailor made solution.
Dedicated
As a local practice we are dedicated to bring the most efficient solution to your digital challenge
Capabilities we specialize in
Customer Relationship Management
At NowNation, we help clients centralize customer data so sales, marketing, and service teams share the same, up‑to‑date information. We configure CRM platforms to automate key tasks and add analytics and AI so clients can personalize communications and focus on high‑value opportunities. Our consultancy and implementation services enable a customer‑centric way of working that strengthens loyalty and improves every interaction.
Customer Service Management
At NowNation, we help clients centralize customer requests, interactions, and history so service teams share the same, up‑to‑date information. We design and configure CSM platforms to automate case routing, escalations, and notifications, while adding knowledge and AI capabilities so customers get faster, more personalized resolutions. Our consultancy and implementation services enable a customer‑centric service organization that strengthens loyalty and improves every support experience.
Sales and Order Management
Managing sales and order is for a functioning customer oriented business. At NowNation we implement the infrastructure for an efficient sales and order process. To accelerate the lead to cash process within your organization.
Field Service Management
For many organization it is key to have employees in the field. Here the right tools being used the right way is key. We help to build the right base for your organization to facilitate your field team. Making sure they have the right workflows to service your customer.
What we have done
Tech Industry
Since the start NowNation has been involved in Implementing ServiceNow HRSD for a High Tech customer with over 45.000 employees. This involves implementing complex onboarding and offboarding procedures to facilitate the fast pace of this Dutch customer.
Retail
Enabling solutions to meet your ever changing business requirements. We help to centralize your processes, company departments, vendors and resources. Making sure your business remains future-proof, competitive and efficient.
Integrations
We work for the ministry of forein affairs in the Netherlands to develop and maintain the integrations between the multiple platforms they use. This includes stakeholder management, testing and involvment in every step of this ongoing process.
Government
We help to revolutionize government institutions by streamlining workflows and enhancing service delivery. By automating processes such as citizen services, compliance management, and IT operations, we reduce administrative burdens and improve efficiency. Helping you to deliver higher quality services to citizens while operating more effectively and efficiently.
Find out more?
Interested in what we can do for your organization? Let's plan an inspiration session to determine added value.