Enhancing Shopping Cart and Wish List Functionality in Employee Center
December 3, 2024
Enhancing Shopping Cart and Wish List Functionality in Employee Center
When transitioning to the Employee Center (EC), it's important to note that the shopping cart and wish list features are disabled by default. While the official documentation provides steps to activate these features (ServiceNow Documentation), it doesn’t fully address the functionality gap.
Enabling these options through the documentation only adds the shopping cart icon to the banner. However, users will find that they are still unable to add items to the cart or wish list directly from the Employee Center—functionality that worked seamlessly in previous portals like Service Portal (SP). Without the ability to add items, the cart icon becomes redundant, as it will always remain empty.
To resolve this issue, you need to take an additional step: enable the "Add to Cart" and/or "Add to Wish List" options within the widget's instance settings. Here’s how:
Steps to Enable "Add to Cart" and "Add to Wish List"
- Navigate to the Order Page: Attempt to request an item from the catalog.
- Access Widget Instance Options:
- Locate the widget on the right-hand side of the order page (where buttons like Save as Draft and Order Now appear).
- Hold down the Ctrl key (on Mac, use Command key) and right-click on the widget.
- Activate the Required Options:
- In the menu that appears, select Instance Options.
- Enable the "Add to Cart" and/or "Add to Wish List" options as needed.
By following these steps, you ensure that users can fully utilize the shopping cart and wish list features in the Employee Center. This enhancement restores functionality and ensures a seamless experience for your users.
